Hello, how can we help you?
We’re here to assist you with any questions or concerns you may have. Explore our frequently asked questions below to find quick answers to common queries. If you need further help, don’t hesitate to reach out to our support team for personalized assistance.
We offer various plans suited for individuals and organizations.
To create an account, click the sign-up button and fill in the details.
Yes, we offer a free trial for new users.
We accept visa/master cards.
Yes, we offer a free trial with access to limited features so you can
explore the platform before upgrading.
You can access your courses from the student dashboard.
You can enroll by clicking the "Continue" button on the course page.
Yes, our platform is fully optimized for mobile devices, so you can
access lessons anytime, anywhere.
Yes, once you complete a course, you will have lifetime access to the
materials and resources provided.
It depends on the course. Some courses allow you to retake quizzes or
exams, while others do not. Please check the course details or contact
the instructor for more information.
After logging into your account, you will be automatically redirected
to your parent dashboard. You can also access the dashboard anytime by
clicking on the profile dropdown menu on the website and selecting
"Dashboard" from the available options. The dashboard provides a
summary of your students’ activities, progress, and other management
features.
To create a student account, go to the "Students" section in your
dashboard and click "Add Student." Fill in the required details. To
manage existing students, select a student’s profile to view or update
their information.
To update your profile details, click on "Profile" in the
dashboard. You can edit your name, email, and other personal
information, then save the changes.
Yes, you can assign activities by going to the "Activities" section in
the dashboard. Choose a student, assign an activity, and track their
progress in real-time.
Navigate to the "Homework" section in your dashboard. Assign homework to
the selected student and monitor their submission and completion status
through the tracking feature.
Go to the "Rewards" section in your dashboard. Select a student, choose
a reward or badge from the available options, and assign it to them to
motivate their progress.
Yes, the "Subscriptions" section in the dashboard allows you to view and
manage your active subscriptions. You can also access payment history
and update billing details.
To change your password, go to "Account Settings" and click "Change
Password." To reset a student’s password, select the student in the
"Students" section and use the "Reset Password" option.
In the "Account Management" section, you can update personal
information,delete your account if needed.
In the "Account Management" section, you can update personal
information,delete your account if needed.
If the website is not loading, try checking your internet connection and
refreshing the page. If the problem persists, clear your browser cache
or try using a different browser. You can also contact our support team
for assistance.
To update your browser, go to the settings or help menu in your browser
and look for the "About" section. There, you will find an option to
check for updates and install the latest version.
If you encounter a technical error, try reloading the page or clearing
your browser cache. If the issue persists, take a screenshot of the
error and contact our technical support team with the details.
Yes, our platform is fully compatible with mobile devices. You can
access it through your mobile browser or download our app from the app
store or play store for a better experience.
If you forget your password, click on the "Forgot Password" link on the
login page. Enter your registered email address, and you will receive a
4-digit OTP. Provide the OTP on the verification page, and you will be
able to reset your password securely.
Yes, you can log in and use the platform on multiple devices. However,
for security reasons, ensure you log out from unused devices.
Yes, you can log in and use the platform on multiple devices. However,
for security reasons, ensure you log out from unused devices.
Frequent session timeouts may occur due to inactivity or unstable
internet connection. Ensure your internet connection is stable, and try
staying active on the platform to avoid timeouts.
If you encounter a technical error, you can contact our support team by
sending a message through the dashboard or reaching out to us via the
contact form on our website. Provide as much detail as possible to help
us resolve the issue promptly.
Our platform requires a modern web browser (e.g., Chrome, Firefox, Edge)
and a stable internet connection. For the best experience, use the
latest browser version and ensure your device meets standard performance
requirements.
Yes, you can log in and use the platform on multiple devices. However,
for security reasons, ensure you log out from unused devices.
You can contact our support team through the message feature in your
dashboard or by submitting a query through the contact form on our
website.
Our support team aims to respond to all queries within 24-48 hours,
depending on the volume of requests.
When raising a support request, please provide a detailed description of
your issue and your account details to help
us resolve your issue faster.
You can provide feedback about our support service by filling out the
feedback form available
on the website’s contact form. Please provide your full name, email,
phone number, address, country, and your comment or feedback to help us
improve our service.
If you haven’t received a response within the expected time frame,
please resend your query through the dashboard or the website contact
form.
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